PAAD SOLUTIONS
When you can get a refund and how to request one.
Last updated: September 2026
This Refund Policy explains when you can get your money back for services bought from Paad Solutions. It should be read with our Terms and Conditions.
If you cancel an order before we have started work, we will refund the amount you paid, less any payment processing or bank transfer charges we cannot recover.
Our services are tailored to you, so work already completed is not refundable. If you cancel part-way through a project, we will bill for the work done up to that point and refund any balance for work not yet started.
If we are unable to deliver a service we have accepted, we will refund the amount paid for the part that was not delivered.
If the delivered work does not match what was agreed, tell us within 30 days of delivery. We will fix it at no extra charge. If we cannot put it right, we will discuss a fair partial refund.
Monthly plans can be cancelled at any time before the next billing date and will not renew. We do not refund the month already started, and unused hours or tasks do not carry over.
Costs paid to other providers on your behalf, such as domain names, hosting, licences or app store fees, are not refundable by us.
Email [email protected] with your order number and the reason for your request. We respond within 3 working days.
Approved refunds are paid to the original payment method, or by bank transfer for Direct Bank Transfer orders, within 7 to 14 working days of approval. Amounts are refunded in the currency of the order.
Paad Solutions, LAGASA 1, Alausa Street, Abijo, Lagos, Nigeria. Email [email protected]. Phone 09030707062.